Does the document I need proofreading need to be in Microsoft Word format? 
I prefer to work in Microsoft Word because the Track Changes feature makes it easy for you to accept or reject my suggestions.  If your document is in another format such as LaTeX or pdf, and you can't convert it to Word, please email me and I will try to accommodate your request.

How do I send you my work?
Simply email your Word document to me.  Include any special requirements, for example if you want me to focus particularly on one section, or if you want me to ignore Appendices, and also let me know when you need me to proof-read your manuscript by.  I will get back to you as soon as possible with price, payment details and when I will be able to complete the work by. 

How do you make the changes?
I use the MS Word's Track Changes feature, which allows you to clearly see the changes I've suggested, and go through them individually, accepting or rejecting the changes yourself.

What do you correct?
I check grammar, spelling, punctuation, word choice and the general readability of the document.  I do not alter content, check Maths or make extensive formatting changes.  I specialise in proofreading for non-English speaking academics and therefore I focus on removing any English language errors and poor vocabulary choices or writing styles which may make your work hard to read or understand.

Will you check my document again after I have incorporated your suggestions?
I am happy to proofread later versions of your work.  However, I do charge again for this service, usually at the same rate as for the initial proofreading.  This is because, generally, the work involved is equivalent to the first reading, since I still have to read through the entire document, and look out for any errors.

How much will it cost?
Please see Prices page

Do you check References?
If you would like me to check that your references and citations match one another and are in the correct style (such as the Harvard style, for example) please let me know when booking the service.  I charge a higher rate for this, calculated across the entire word count of the document and reference list.

How long will it take?
This depends on the size of the academic paper, essay or thesis you need proofreading.  It also depends on my current workload. Generally I will be able to proofread a 5,000 word document within 2-4 days, assuming I am not fully booked up over the period, but I will always let you know the return date before I start work.  If you have an urgent proofreading job, please contact me and I will try my best to fit it in as soon as possible.  Simply email me and let me know your proofreading requirements and I'll get back to you as soon as possible with an answer.

How do I pay you?
If you have a UK bank account, the easiest and cheapest method is by a transfer through internet or telephone banking, or by going into any branch of the Halifax, and depositing the payment directly.  Payments must be made in advance but for large amounts I can accept payments in instalments.  I also accept payment via PayPal.

I am not based in the UK. Can I still use your service?
Yes.  As long as you can email me your work in Word format and pay via PayPal.

If you have further questions, then please don't hestitate to email me at emilyjstapleton@yahoo.co.uk and I will get back to you as soon as I can.